Privacy Policy
St Michaels Sands Hotel (“we,” “us,” “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy explains what information we collect, how we use it, and your rights.
1. Information we collect
We may collect the following personal information when you use this website or make a booking:
- Name, email address, phone number
- Billing and payment information
- Booking details (dates, room preferences, special requests)
- Information submitted through our contact form, newsletter signup, or other forms on this site
2. How we use your information
We use your information to:
- Process and confirm bookings
- Communicate with you about your reservation
- Respond to enquiries submitted via our contact forms
- Send marketing communications, where you have opted in
- Improve our website and services
3. Legal basis for processing
We process your personal information based on your consent, the necessity to fulfil a booking contract with you, and our legitimate business interests in operating and improving our services.
4. Sharing your information
We do not sell your personal information. We may share it with:
- Payment processors, to complete transactions
- Service providers who support our booking or website systems, including our cookie consent provider (CookieYes)
- Legal or regulatory authorities, where required by law
Bookings made through our reservations system (Knightsbridge) are processed on a separate website with its own privacy policy. We encourage you to review Knightsbridge’s privacy policy directly when making a booking through that platform, as St Michaels Sands Hotel is not responsible for how Knightsbridge processes or stores your information on its own systems. https://site.nightsbridge.com/privacy-policy/
5. Cookies
This website uses cookies to improve your browsing experience and analyse site traffic. Cookie consent on this site is managed through CookieYes, which allows you to accept, reject, or customise cookie categories (such as necessary, analytics, and marketing cookies). You can manage your preferences at any time through the consent banner on our site, or through your browser settings.
6. Data security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
8. Your rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time, where processing is based on consent
- To exercise these rights, contact us at reservations@stmichaelssands.co.za
9. Third-party links
This website may contain links to third-party websites, including our booking platform (Knightsbridge). These third parties operate under their own privacy policies and terms, which are separate from this one. We are not responsible for the privacy or data practices of those sites, and we recommend reviewing their policies before submitting personal information through them.
10. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date.
11. Contact us
If you have questions about this policy or how your information is handled, contact us at For questions about these terms, contact us at:
Email : reservations@stmikes.co.za
Phone: 039 315 1230
WhatsApp: 076 202 8494